Privacy Policy

Effective Date: 13-01-2026

This Privacy Policy explains how Rachna Dahiya (“we,” “our,” or “us”) collects, uses, protects, and discloses information when you visit or use www.rachnadahiya.com (“Website”).

By using this Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and sensitive information:

a) Personal Information

• Name

• Email address

• Phone number / WhatsApp number

• Login credentials

• Payment-related details (processed via secure third-party gateways)

b) Sensitive & Session-Related Information

• Emotional, mental, or personal life information shared during coaching or healing sessions

• Health-related details voluntarily provided

• Form responses, uploaded documents, and session notes

c) Technical Information

• IP address

• Browser type

• Device information

• Pages visited and time spent on the Website

d) Community & Content Data

• Testimonials

• Comments

• Feedback

• Messages or emails sent to us

2. How We Collect Information

We collect information when you:

• Fill out contact or registration forms

• Book sessions or purchase products

• Sign up for courses, newsletters, or free resources

• Participate in coaching/healing sessions

• Submit testimonials or feedback

• Use login features

• Communicate via email, WhatsApp, Zoom, or forms

• Browse the Website (automatic technical data)

3. How We Use Your Information

Your information may be used to:

• Provide and manage coaching, healing, and digital services

• Create and maintain user accounts

• Process payments through Razorpay, Instamojo, or Cashfree

• Send newsletters, free resources, updates, and promotional emails

• Schedule, conduct, and improve sessions

• Respond to messages, queries, and support requests

• Improve Website experience and offerings

• Maintain legal and financial records

4. Payment Processing

We do not store your full card or banking details.

Payments are securely processed by third-party gateways such as Razorpay, Instamojo, and Cashfree, and their respective privacy policies apply.

5. Third-Party Tools & Services

We may use trusted tools such as:

• Systeme.io (email communication and automation)

• Zoom (online sessions)

• Google Forms (data collection)

• WhatsApp (communication and updates)

• Payment gateways and website service providers

These third parties only receive information necessary to perform their services and are expected to protect your data.

6. Cookies & Tracking Technologies

This Website may use cookies and similar technologies to:

• Improve user experience

• Maintain login sessions

• Understand website traffic and behavior

• Support marketing and performance tracking

You can modify your browser settings to refuse cookies. Some features of the Website may not function properly without them.

7. How We Protect Your Information

We take reasonable technical and organizational steps to protect your personal data against:

• Unauthorized access

• Misuse

• Loss

• Alteration

• Disclosure

However, no online system can be guaranteed to be 100% secure.

8. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when:

• Required to provide services (tools, payments, communication platforms)

• Required by law or legal process

• Necessary to protect our rights, safety, or users

• You have given explicit consent

9. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate data

• Withdraw consent from communications

• Request deletion of your data (subject to legal or business requirements)

To exercise these rights, contact us at:
📧 connect@rachnadahiya.com

10. Children’s Privacy

This Website is intended for individuals 18 years of age and above.

We do not knowingly collect personal information from anyone under 18. If such data is discovered, it will be deleted.

11. Testimonials & Public Content

If you submit testimonials, comments, or feedback, you grant us permission to use them for educational, promotional, or marketing purposes, unless you request otherwise in writing.

12. Changes to This Policy

This Privacy Policy may be updated at any time. Continued use of the Website indicates acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact:

Rachna Dahiya
📧 connect@rachnadahiya.com
🌐 www.rachnadahiya.com
🇮🇳 India